To ensure success, they provided questions to ask of your bike shop:
1. Will you build me a test ride?
Always ride before you buy. If a shop doesn’t have your size on display, ask to have a sample built up. Or, test a similar model from that brand; product lines often share geometries, even whole frame designs.
2. What about parts swaps?
Not all saddles and stems work for everyone. A shop should be willing to swap a part here and there to ensure proper fit, and it may offer upgrades at a discount.
3. Do you use a fit service?
A good shop uses a recognized fit service, like Fit Kit or the Serotta Size Cycle, which has a defined methodology and offers technician training. A fit session will cost between $40 and $200, depending on the complexity of service you want, but it can be a worthwhile investment.
4. Is there a fit guarantee?
Some elements of bike fit, such as reach to the bar, bar height and cleat position, manifest themselves only over time. Is the shop prepared to help you dial in those issues as part of your bike-buying investment? Look for a written guarantee that lasts at least 30 days.
At Higher Gear, we pride ourselves in our customer service. Our friendly experts don’t just want you to ride a bike; we want you to love cycling as much as we do. Try us out and see if we pass your test. Then, let us know how we do.